Is your product struggling with low conversion rates and poor customer retention? We’ll identify exactly where users are dropping off, facing obstacles, and experiencing frustration. Our approach combines UX best practices with in-depth research to analyze your entire digital customer journey. We’ll collaborate with you to develop a prioritized list of actionable UX recommendations designed to boost conversions and maximize customer lifetime value.
Our Approach
- UX Audit: We conduct a comprehensive evaluation of your site’s usability, accessibility, messaging, and design to uncover areas weakening conversion and retention.
- Session Recording Analysis: By studying real user interactions, we pinpoint specific friction points and bugs causing funnel abandonment.
- Usability Testing: We run tests with real users interacting with your product to identify pain points, confusion areas, and opportunities for improvement.
- Insights and Opportunities Workshops: Collaborating with your team, we identify key design opportunities rooted in customer needs, pain points, and behaviors.
- UX Recommendations: We deliver a prioritized list of UX improvements designed to boost conversions and maximize customer lifetime value.
- UX Design: Our team creates innovative design solutions that address identified issues, drive user engagement, and align with your business goals.
Dive deeper into our thinking
Discover how our targeted UX redesign strategies can help you overcome conversion and retention challenges and drive sustainable growth:
Untangle Unclear User Needs With Session Recording Analysis
4 Smart UX Strategies to Tackle Buyer Hesitation & Reduce Cart Abandonment Rates
Clearing the Path: 3 Conversion Friction Points You May Be Overlooking
Case studies
Our UX redesigns have significantly improved conversion rates and customer loyalty for online retailers and health & wellness brands, driving measurable growth in e-commerce sales and engagement.
Alloy Health
A website redesign focused on the patient experience to increase conversion
Gainful
Data-backed design helped a personalized supplement service to boost conversions and order value