1stDibs Jewelry Shopping Research
How Customer Research Reframed the Jewelry Shopping Experience
Whether it’s connecting buyers with independent sellers or coordinating multiple services under one roof, great marketplace experiences balance the needs of diverse audiences. Marketplaces and platforms must be intuitive, trustworthy, and scalable—making it easy for all participants to navigate, transact, and succeed. We partner with product and engineering teams to design experiences that simplify complexity, foster trust, and drive growth across all user groups.
We focus on how each audience engages with your platform—from first-time visitors to long-term partners. Through user research, cross-functional collaboration, and iterative design, we create interfaces that are easy to navigate, supportive for all participants, and adaptable as your marketplace expands.
How Customer Research Reframed the Jewelry Shopping Experience
A Streamlined User Experience for Zola's Registry & Wedding Planning Tools
Tackling Textile Waste: A Customizable Platform Empowers Brands and Customers to Recycle
A Platform Redesign Simplifies Leader Onboarding, Increases Member Registrations, & Improves Donation Conversion