Design thinking in the Age of AI
AI is transforming how we live, work, and communicate. With AI’s help, we can move from idea to product launch at super-speed. Never before have we been able to move
▪ September 26, 2025October 24, 2023
▪Websites for product subscriptions are layered user experiences. Compared with non-subscription e-commerce sites, they combine two concepts for new customers to grasp:
1. the product you offer (what it is, how it’s different), and
2. the subscription service you provide (how it works, why subscribe).
While your product subscription may seem straightforward, new customers can misunderstand the full picture of your product and the subscription when they land on your site. The result? They miss the value proposition of what you offer and how it will fit into their lives.
To assess the clarity of your subscription site, consider usability testing with customers in your target audience to get their perspective.
And to maximize usability testing? Focus on the most critical aspects of your subscription UX that impact conversion.
Direct-to-consumer product subscriptions are becoming more and more ubiquitous. A subscription model offers customers convenient access to the products they use on a regular basis.
While consumers are becoming more familiar with product subscriptions, these e-commerce sites share conversion challenges with non-subscription products while also having unique challenges that can complicate conversion. A few reasons for this complexity:
To determine how to overcome consumers’ sense of risk, skepticism or inaccurate expectations of your subscription product, design a usability test to evaluate three aspects of your site from the perspective of customers in your target audience:
A picture is worth a thousand words. But what is the wrong picture worth?
Your site may provide extensive information about your product. Even so, most customers will scan the site quickly to decide if it’s right for them. Images, graphics and copy headers can do wonders to help users quickly understand your offering without too much mental work.
Unfortunately, visuals and copy can also give customers a wrong impression of what it is you offer. For example:
Many new customers will come to your website without a frame of reference for your brand or product. It can be difficult to know how the story you tell about your product translates to customers without testing your site with them to see what they take away.
When you put together your usability test, consider including tasks and prompts for evaluating the story of your product:
Evaluating the story of your product through your usability test will help detect gaps in customers’ understanding of the product, how it compares to other solutions, and the value it provides.
You’ll then be equipped to better educate customers about your product and its most meaningful differentiators.
Because customers can be skeptical about subscriptions, they need to understand exactly how your product subscription works to build trust and confidence in their decision to sign up.
Despite including content on your site about how the subscription works, customers can still have questions or misconceptions about the details. Some ways this can happen:
To evaluate the clarity of your subscription, consider including certain tasks or prompts in your usability test:
Evaluating the clarity of your subscription will uncover if/when customers understand it’s a subscription, and potential aspects of subscribing that could cause confusion, hesitation or turn them away.
You’ll have a greater understanding of how to communicate the big picture of what customers are signing up for, and build confidence around the subscription aspect of your offering.
Some customers will jump right in to your sign-up flow. Others will need to learn more about the product and their different options before feeling ready to get started.
You can have product details on your site but customers may not be able to find them. Some ways this happens:
When you design your usability test, consider including tasks and prompts for evaluating the ease of finding product details:
By evaluating the ease of finding product details on your site, you’ll uncover ways in which the language and structure of the site either match or conflict with customers’ expectations and mental models.
You can use the learnings to inform the site information architecture, calls-to-action and key flows to better support your customers in finding what they need.
Before assuming your product subscription is clear, keep in mind that customers may see it differently.
Taking the time to strategically test your product subscription sign-up flow will help align your product with your customers’ way of seeing things. It will make your sign-up flow a more intuitive experience and help remove unnecessary friction that may be hurting your site’s conversion rates.
Everyday Industries is a UX strategy and digital product design firm. See how our UX research services can give you an in-depth understanding of how your product can best meet customers’ needs and expectations.
AI is transforming how we live, work, and communicate. With AI’s help, we can move from idea to product launch at super-speed. Never before have we been able to move
▪ September 26, 2025In product design, few phrases are as common, or as unhelpful, as “it needs more visual polish.” You’ve heard it in critiques, design reviews, Slack threads, and launch meetings. Everyone
▪ August 22, 2025Most progress dashboards in EdTech leave parents to interpret charts and scores on their own. Generative UI offers a more meaningful alternative by translating student data into clear, contextual narratives.
▪ July 7, 2025