A mobile app to discover your next favorite destination.

goop has defined a new modern lifestyle brand through its distinctive voice and compelling point of view. Knowing there was an opportunity to expand on the well-loved travel app, their team partnered with us to uncover how goop can better engage their readers. We conducted a research study with goop customers to learn how the brand fits uniquely into their lives, as well as the ins and outs of their travel styles and behaviors. These insights set the foundation for a personalized travel app experience.

G.Spotting iOS App

What We Did

  • Customer survey
  • Diary study
  • Product discovery workshop
  • UX design
  • Visual design
View our Capabilities

Project Type

  • Travel & Leisure

Project Date

  • 2018-2019

What We Learned

Discovering the app opportunity

Since 2008, goop has accumulated a vast catalog of valuable lifestyle resources for its readers. Readers return to goop to be inspired by style, travel, wellness, recipes, and more. To learn what type of app would be most valuable to goop readers, we researched how users incorporate goop into their daily lives.

We first surveyed readers about how they engage with goop – which types of content resonated with them, how and when they consumed content and goop’s broader influence in their lives. From the responses, we selected individuals to talk with us more in-depth about their lifestyles and personal goals, as related to different goop offerings. From these interviews, we heard first-hand the trust that readers put in goop to curate the best experiences across travel with style, food, and wellness in a way that resonates with them. They shared their specific habits and priorities in how they travel, whether they are scheduled planners or more in-the-moment explorers.

Travel planning has different starting places and priorities, each driving different user behaviors

Travel planning has different starting places and priorities, each driving different user behaviors

Our Approach

Designing the travel companion

We designed an app that can grow from the MVP into an app with rich features. Starting with the MVP, we updated the UI and created a flexible design system that can grow into the full product vision. The MVP features improved navigation, integrated maps, and a CMS platform for releasing new content. We implemented geo-location services that allow one-tap access to recommended places near you. Future iterations of the app will include a chat concierge service and travel planning tools. The result is a focused app experience that is true to the goop brand and sets the stage for continued feature releases.

Design System

A flexible card UI

The app has three primary modes: reading inspiring travel articles, exploring curated city guides and creating personal lists of favorite places. With inspiration and discovery as the core experience principles we designed a flexible card based UI that highlights the photography and allows the user to easily navigate the app.

 

Outcomes

An evolving app for the curious traveler

We successfully overhauled the previous G.Spotting app with a new user experience that allows travelers to discover new places and plan for their next adventure. Along with a flexible card based UI the new user experience includes a ‘Near You’ feature using geo-location services, search within destinations, personalization via favoriting, place coordination with Google maps and an updated destination IA that highlights place and city guide content.

How we can help

Design Research

We use a variety of research methods to develop an understanding of customers’ contexts, behaviors, values and needs. Design research lays the foundation for customer centric digital experiences.

Product Strategy

We work closely with you to situate and prioritize customer insights within your product initiatives. This allows us to understand how business goals and customer needs will inform user experience design.

User Experience Design

We work collaboratively and iteratively to design a user experience that is focused on your customer’s needs. During the design process we’ll evaluate user experience concepts with existing and potential customers.

Design Research

We use a variety of research methods to develop an understanding of customers’ contexts, behaviors, values and needs. Design research lays the foundation for customer centric digital experiences.

Product Strategy

We work closely with you to situate and prioritize customer insights within your product initiatives. This allows us to understand how business goals and customer needs will inform user experience design.

User Experience Design

We work collaboratively and iteratively to design a user experience that is focused on your customer’s needs. During the design process we’ll evaluate user experience concepts with existing and potential customers.